Good communications between the factor and owner are the key to a successful relationship. General enquires should be directed to our Customer Service Centre in the first instance. Our Customer Service Centre is open 24 hours per day, 365 days per year – 0345 002 4499. In the event that our Customer Service Centre cannot fully address your enquiry by telephone, your Property Manager will return your call within 2 working days.
Contact information for all forms of communication are detailed on our contact us page. For general requests, (ie. non-emergency) RMG Scotland will acknowledge receipt of a communication within five working days of receipt. Timescales for resolution of queries, relevant to the prevailing issues, will be indicated within our acknowledgement.
If you feel you would like to make a formal complaint you can refer to our 5 step escalation complaints procedure. If you would like further information, please see here for a detailed breakdown of our formal complaints process.