Regular, scheduled visits will be conducted to ensure the site is being efficiently managed. Our contractors are monitored and reviewed to ensure they deliver the highest standard of service. The number of inspections required in a year will be agreed at the outset.
The service levels will be adhered to by the Property Manager and the overall service and site inspection reports will be subject to quality control by the Regional Manager.
To ensure consistency, and that each inspection is carried out to the level of detail required, RMG has a standard template which covers all aspects of the development including cleaning, building and grounds maintenance and any health, safety and security risks. All site visits are completed electronically which ensures that this detailed review of your site is maintained to excellent standards.
The choice of contractors for a site is crucial to delivering quality services and RMG has an extensive list of approved contractors who we ensure work to a high standard. We have a dedicated team to ensure that all our contractors have up to date Health & Safety and Insurance documentation. With our experience of procurement and our size in the market place we ensure your development receives services at a competitive price. Our procurement initiatives mean we can offer several cost certainties across many types of expenditure, delivering substantial savings in areas such as lift maintenance, the maintenance of mechanical and electrical plant, utilities and insurance.
Our contractors act as our ‘eyes and ears’ on site, noting areas for improvement and reporting any maintenance issues that need to be addressed. This helps us deal with issues quickly and efficiently, maintaining the standards residents expect.
Management of On-site Staff
We have extensive experience of managing teams of on-site staff for developments including Porters, Concierges, Building Managers, Estate Managers and on-site cleaning teams. We ensure controls are in place to measure performance and work is monitored on an ongoing basis with regular review sessions held with the teams.
We understand that great on-site staff is key to the upkeep of the development and in turn, satisfaction of the residents. This is why we will recruit the right people and monitor their performance to ensure this satisfaction is maintained.
Financial Planning/budgets/period reports
RMG recognises that the sound financial management of a development requires a high level of financial expertise. Each Property Manager has the full support of an expert Financial Analyst to help monitor their finances.
This financial support includes working with the client to produce an annual budget which will make provision for future works whilst providing the funding that will maintain the site. Our comprehensive financial reporting – delivered promptly, and at a minimum, quarterly – includes expenditure against budget (with accruals and prepayments), reserve reconciliations and cash balances. We produce regular void schedules for our developer clients, and credit control reports on debtors and arrears collection.
Communication is essential and all our Property Managers are trained in the legalities of conducting both Annual and Extraordinary General meetings. In addition, our Property Managers will hold general residents meetings, and when required, will also meet residents individually to discuss their specific needs.
Collection of Charges
RMG will ensure that the charges are collected in accordance with the deed, ensuring financial stability and routine maintenance on each site. We will invoice and remind all owners of their outstanding balance before employing lead professionals to collect any arrears.
We will further ensure that the Client is kept fully aware of the collection process and progress in the collection of any arrears.
Authorised and regulated by the Financial Conduct Authority
We have a large team of specialists who are available to meet the varying needs of a development including Mechanical Engineers, Surveyors, Health & Safety Inspectors and Compliance experts. Our Property Managers are given regular training to ensure they are up-to-date with all relevant legislation and regulations.
To ensure that all our customers experience a consistent and high level of service we track all telephone calls, e-mails and letters. We monitor our resolution of queries and can provide the Directors and residents with management information to demonstrate our performance in responding to their issues. Our experience is that this transparency provides reassurance to our customers of our commitment to customer service.