There are numerous ways that you can contact RMG Scotland

Set up an account and access the RMG Living Customer Portal. Your online account enables you to check your statements and make payments, sign up to the RMG Paperless Service, download your site documents as well as reporting repairs required onsite.

If you are a new resident on an RMG Scotland managed site or new to RMG Living click here.

If you are an existing Customer, yet to access the new RMG living Customer Portal, login with your customer reference number and password by clicking here to upgrade your account.

Alternatively you can talk to one of our team via Online Chat by clicking the ‘Chat with RMG’ at the top of this page, fill in our quick and easy Online Enquiry form via the green icon also at the top of the page or email them at customerservice@rmgscotland.com.

Prefer to call? You can contact our Customer Services Team on 0345 002 4499

Message us for free via WhatsApp on 07966 167 590 - please include your name, first line of address and postcode.

Alternatively you can write to us at:

Residential Management Group Scotland,
RMG House
Essex Road
Hoddesdon
Hertfordshire
EN11 0DR

Solicitor Enquiries Department

If you are selling or buying a property we manage then your Solicitor can issue contact our Solicitors Enquiries Department via DX using our dedicated DX Code which is DX 80671 HODDESDON

New Business Queries

For all New Business enquiries in Scotland, please call 0345 002 4499 or email customerservice@rmgscotland.com.

Written Statement of Services

In accordance with the Property Factors (Scotland) Act 2011, we have prepared a written statement of services, setting out what clients can expect to receive from RMG Scotland. You can also access our complaints procedure and debt recovery process via the links provided below. To read our full Written Statement of Services click here. To review our Complaints Procedure please click here.

Corporate Social Responsibility

Whilst we all have an environmental impact in the way that we live and work, RMG is taking positive steps to reduce its own footprint with several new initiatives aimed at cutting energy as well as its carbon emissions.

As part of the Energy Saving Opportunity Scheme (ESOS), RMG has reviewed its energy consumption and is now looking at reduction measures that, as well as providing internal efficiencies, will reduce its energy usage and encourage green practices amongst its staff and suppliers.

Supporting this is a Greenhouse Gas Assessment, which looks at the annual emissions emitted by RMG, taking into account business travel as well as energy consumption.  This benchmarking process will assist in identifying areas to focus on carbon reduction measures whilst supporting RMG on a path of sustainable growth.

You can find out more about the charities RMG supports by clicking the links below:

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